Shipping Policy

Do you ship worldwide & how much does shipping cost?
No – at the moment we only ship to USA. We offer customers free USA Shipping with tracking.

What are your shipping and processing times?
United States:  5-14 Business days
*This doesn’t include our 1-3 days processing time.

Processing Times
Orders can sometimes take 1-3 days to process after placing the order before shipping out.

Where can I find my tracking number?
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
My tracking says “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.

Unexpected Delays
In some instances the delivery may take more time than the standard shipping times stated here.
Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!

Lost/Missing Packages
Hiewigo is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.